To assist the Front Office Manager in providing supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel.
Responsible for the efficiency and profitable functioning of the Front Office which includes Duty Manager, Front Desk, Guest Recognition, Concierge, Club Floor, Telecommunication and MO Shop operations
Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and all other revenue centres
Clarify duties and responsibilities of Front Office personnel and ensure that work flow are in a logical and effective manner
Ensure that LQE, MO Pillars, policies and procedures are properly understood and followed through among Front Office colleagues
Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets
Control and analyze departmental costs to ensure performance is within budget on monthly profit and loss review
Perform all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, disciplinary action, monitor performance, etc.
Preferred Qualifications & Skills
Degree / Diploma in Hotel Management.
Minimum 2 years in similar position.
Work independently under minimum supervision.
Analytical, meticulous and organised.
Self motivated and a self starter.
Must have the working rights in Malaysia.
Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
Malaysia work authorization is required for this position.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
We welcome You to be part of our team who delivers the finest service imaginable.
As part of Mandarin Oriental Hotel Group development, you will have the opportunity to grow and engage through our culture exchange and cross exposure.
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Front Office hotel operation being pro-active, creative and results driven and act on behalf of the Front Office Manager.
We welcome You to be part of our team who delivers the finest service imaginable.
As part of Mandarin Oriental Hotel Group development, you will have the opportunity to grow and engage through our culture exchange and cross exposure.
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