Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

Attend to guest's requests and complaints.
Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology.
Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs.
Inspect VIP arrival rooms with appropriate amenities set up.
Ensure effective communication via daily briefings and weekly updates within the department.
Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible.

Requirements

Mandatory
Minimum of 2 years Front Office Management experience in a luxury operation.
Excellent written and verbal communication skills in the English and Turkish language.
Ability to multi-task.
Strong problem solving skills.
Computer knowledge which is not limited to: Excel, Word, Power Point.
Desirable
Multi-lingual.