MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide. The Group is increasingly recognised for creating some of the world's most sought-after properties, providing 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design, a strong sense of place, and luxury hotels right for their time and place.

MANDARIN ORIENTAL, MARRAKECH

Mandarin Oriental, Marrakech, is set among 20 hectares of landscaped gardens filled with the scent of 100,000 roses. The snow-capped Atlas Mountains provide a stunning backdrop. Located just 10-minute drive from the city’s heart and the historic Medina, the hotel offers 56 private villas inspired by Berber and Andalusian-Arabic influences. All have secluded walled gardens, swimming pools and hot tubs, extensive areas for sunbathing, and shaded alfresco dining. Seven additional spectacular suites, each with its own rooftop plunge pool, feature panoramic vistas of the gardens and the surrounding countryside. There are a variety of exceptional restaurants and bars and a world-class spa offering the Group’s renowned signature treatments and treatments inspired by Moroccan traditions. The group’s unparalleled service, allied to the best traditions and hospitality of the Moroccan Kingdom, completes the luxury experience.

We are looking for a dynamic and passionate Assistant Executive Housekeeper.

As Assistant Executive Housekeeper, you will be responsible for the following tasks:

• Lead quality assurance with strong commitment, adhering to MOHG standards
• Ensure smooth operations on the resort and immaculate villas & suites, with meticulous attention to detail
• Conduct spot checks in villas and suites
• Provide training and development programs for the department
• Maintain cleanliness in back-of-house areas
• Handle all guest requests and complaints to ensure the highest level of satisfaction
• Foster communication with colleagues, other departments, external partners, and suppliers
• Actively review workflows and drive changes as well as innovations
• Manage laundry and pressing services, as well as uniform inventory
• Complete department-related administrative tasks
• Oversee inventory, equipment, resources, and costs
• Ensure adherence to budget guidelines and targets
• Work on projects and special assignments
• Conduct team briefings and meetings
• Inspire and delight both guests and colleagues to drive engagement
• Manage the lost and found department
• Additional reasonable tasks may be assigned by the direct manager or a senior manager on duty

As Assistant Executive Housekeeper, we expect from you:

• Completed vocational training in the hospitality industry and experience leading a housekeeping team
• Experience in a luxury hotel is an advantage
• Strong computer skills, ideally with experience in PMS systems
• Continuously seeking new and improved ways to optimize processes and improve systems
• Independent work ethic and a high level of dedication
• Hands-on support for the team, including handling guest requests, room inspections, cleaning duties, and other responsibilities
• The ability and charisma to motivate and inspire others to achieve shared goals, while addressing their values, interests, hopes, and dreams
• A role model by setting high standards and demonstrating values
• Strong problem-solving skills and the ability to professionally manage conflict situations
• Excellent French and English skills