About the job

As the Asst. Director of Sales, you will lead by example in developing and implementing the sales activities within your segment. You take pride in developing and deploying sales generation activities within your assigned market, and in guiding and supporting your colleagues as they deploy activities in their assigned markets. Your team depends on you, and your efforts are valued and important to the success of the business. 

The Assistant Director of Sales is a key member of the pre‑opening Commercial team and plays a critical role in establishing Mandarin Oriental Hangzhou’s presence in the Hangzhou luxury market. The role is responsible for building the corporate segment from the ground up: developing commercial strategy, acquiring key accounts, nurturing long-term relationships, and driving revenue optimization aligned with Mandarin Oriental Hotel Group (MOHG) standards.

This role supports the Director of Sales in executing the hotel’s commercial plan, contributes to the leadership of the sales function, and represents the brand through Mandarin Oriental’s legendary quality and service philosophy.

As Assistant Director of Sales, you will be responsible for the following duties:

• Cultivating and strengthening relationships with existing and prospective clients to grow business, shift market share, and elevate awareness of the hotel and the Mandarin Oriental brand.
• Serving as the subject matter expert for your assigned market or segment, providing strategic insights and guidance.
• Analyzing account performance, identifying trends, and implementing targeted sales actions aligned with the annual marketing plan.
• Planning, coordinating, and participating in sales calls, familiarization trips, site inspections, and hosted client experiences.
• Developing and executing both short‑ and long‑term commercial strategies to achieve sales goals and maintain a competitive market position.
• Demonstrating attentive listening to understand each client’s business objectives and tailored requirements.
• Communicating the hotel’s unique features and benefits in a manner that addresses both expressed and unexpressed client needs.
• Representing the hotel at trade shows, key industry events, and brand initiatives.
• Contributing to the development and execution of the hotel’s annual marketing plan.
• Ensuring accuracy and integrity of data input in all sales systems to support precise analysis and reporting.
• Managing lead flow, advancing opportunities, and ensuring timely follow‑up.
• Leveraging social media and digital platforms to identify new opportunities and deepen engagement with existing clients.
• Creating compelling, storytelling‑driven presentations that showcase the hotel’s experiences, spaces, and services.
• Ensuring all sales activities, communications, and follow‑up actions are documented in accordance with established standards.

As Assistant Director of Sales, we expect from you: 

• Strong leadership and team management skills
• Attention to detail and commitment to quality
• Operational planning and organizational ability
• Financial awareness and cost control mindset
• Problem-solving and decision-making capability
• Ability to thrive in a fast-paced, pre-opening environment
• Commitment to luxury service excellence

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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