•    To assist the Director of F&B in the operational and services aspect of the restaurants and provide clear and direct supervision to the Restaurant Managers under his/ her responsibilities
•    To maintain and enhance excellent dining experiences for our guests
.•    Ensure disciplinary and grievance procedures are properly adhered to and followed
•    Complete detailed checks of the entire F&B operation during all service periods taking necessary actions to correct any deviation from quality standards
•    Co-ordinate all aspects of the point of sales implementation
•    Conduct weekly inspections of restaurants with minute follow-ups
•    Attend daily morning briefings
•    Attend and prepare all departmental meetings
•    Carry out projects and assignments as requested by the Director of F&B e.g. beverage lists, menus, etc.
•    Co-ordinate all aspects of wine and beverage lists
•    Conduct daily hotel tours to observe operational standards and difficulties and follow up with the relevant Managers
•    Write and proofread memorandums, letters and menus of the department
•    Propose and initiate when approved, new services and products for our guests
•    Handle customer comments and complaints and take swift corrective action
•    Find ways to improve the efficiency of the operations, which will benefit hotel guests
•    Follow instructions given by the Director of F&B, Hotel Manager, General Manager and perform any other reasonable duties as required from time to time
•    Ensure effective implementation of the IMS policy and procedures
•    Ensure continuous training and awareness of the IMS system
•    Ensure OTPs are monitored and acted upon
•    Identify areas of improvement through CPAR or suggestions
•    Ensure operational compliance to legal regulations and other requirements