To ensure Guest Satisfaction from arrival to departure following the standards and procedures manual, the Legendary Quality Experience (LQE), and our MO PILLARS.
Assist the Director of F&B with strategic planning and decision-making.
Oversee operations within the F&B department.
Develop and implement policies and procedures to improve operational efficiency.
Analyze financial reports and support budgeting processes.
Coordinate with other departments to ensure seamless service delivery.
Mentor and develop F&B managers and staff.
Lead special projects or initiatives aimed at enhancing the guest experience.
Job Requirements
Diploma or Degree in a related discipline
A proven track record of success in a similar role, capability to build customer loyalty and guest satisfaction; delivering, profit and controlling costs.
Three to five years’ experience in Food and Beverage of an international luxury hotel required
Strong interpersonal and problem-solving abilities.
Highly responsible and reliable. Works well under pressure in a fast-paced environment.
Ability to work cohesively and lead a team.
Ability to focus attention on guest needs, always remaining calm and courteous.
Fluent in English, speaking Mandarin would be an advantage.
Director of Food & Beverage, responsible for the overall daily Food and Beverage operation, providing leadership and direction whilst maximizing revenue opportunities and maintaining guest and colleagues’ satisfaction levels to the standard of the...
General
Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Main...
• To assist the Director of F&B in the operational and services aspect of the restaurants and provide clear and direct supervision to the Restaurant Managers under his/ her responsibilities
• To maintain and enhance excellent dining experien...
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