Assist the Director of Events in the development and execution of the resort’s event strategy, ensuring alignment with brand positioning and guest expectations.
Oversee detailed event planning, from initial concepts and timelines to post-event reviews, ensuring seamless communication between clients, vendors, and internal teams.
Directly manage mid-sized events such as corporate retreats, social gatherings, and smaller weddings, ensuring smooth and efficient planning and delivery.
Work closely with other departments, including Guest Services, Food & Beverage, and Housekeeping, to ensure cross-departmental alignment for all event needs.
Client Management & Guest Satisfaction
Serve as the secondary point of contact for VIP clients, ensuring that their needs are met during planning and on-site event execution.
Take ownership of key client relationships, particularly for events that require a higher level of day-to-day management, maintaining regular communication and delivering personalized service.
Anticipate and respond to guest requests and preferences, ensuring that every detail is attended to and that each client’s vision is fully realized.
Collect and analyze post-event feedback to assess client satisfaction and implement improvements for future events.
Event Execution & Operational Oversight
Take accountability for the operational aspects of events, ensuring that all logistical details are handled smoothly, including set-up, staffing, scheduling, and on-the-ground coordination.
Ensure that all events run on time, within budget, and adhere to the resort’s ultra-luxury standards, with a focus on operational excellence and guest satisfaction.
Supervise and coordinate event staff, managing team schedules, roles, and responsibilities to ensure smooth event delivery.
Work alongside the Director of Events during major events and serve as the acting leader in their absence, handling on-site challenges and last-minute adjustments with professionalism.
Vendor Relations & Contract Management
Manage relationships with external vendors, ensuring timely and high-quality delivery of services, from catering to décor and entertainment.
Negotiate with vendors to secure premium services at favorable terms, ensuring that all contracted services meet the resort’s brand standards for quality and luxury.
Review and approve vendor invoices and contracts, ensuring all agreements are within budget and comply with the resort’s policies.
Financial Accountability & Budget Management
Assist in creating event budgets and monitor expenditures throughout the event planning and execution process, ensuring strict cost control without compromising on service quality.
Track event revenue and expenses, ensuring accurate financial reporting and accountability for all costs associated with event operations.
Identify opportunities to increase profitability through upselling premium services and optimizing operational efficiency.
Team Leadership & Development
Support the Director of Events in leading and developing the events team, providing guidance, training, and mentorship to event coordinators and junior staff.
Ensure team members are effectively managing their responsibilities, providing feedback and conducting performance reviews in alignment with the department’s goals.
Lead by example in fostering a positive, collaborative work environment that encourages creativity, innovation, and attention to detail.
Creative Concept Development & Innovation
Collaborate with the Director of Events on creative event concepts, ensuring that each event is unique, tailored to the client’s vision, and reflective of the resort’s high standards.
Stay updated on industry trends and new event innovations, helping to incorporate cutting-edge technology, themes, and service styles into the resort’s event offerings.
Proactively contribute ideas for improving guest experiences, elevating event aesthetics, and introducing new event formats.
Event Marketing & Brand Representation
Work with the Marketing team to ensure consistent brand representation across all event collateral, including brochures, invitations, social media content, and PR materials.
Act as a brand ambassador during high-profile events, ensuring that the resort’s image and reputation are upheld in all client and guest interactions.
Collaborate with Sales and Marketing to develop event packages and promotional materials that align with the resort’s overall marketing strategy and target audience.
Risk Management & Compliance
Ensure all events are in full compliance with local laws, health and safety regulations, and resort policies.
Develop and implement risk management plans for events, including contingency plans for weather, technical failures, and other unforeseen challenges.
Take responsibility for guest and staff safety during all events, ensuring that proper protocols are followed and that the event environment is secure.
Sustainability and Ethical Practices
Ensure that all events incorporate sustainable practices, where possible, aligning with the resort’s commitment to environmental responsibility and ethical luxury.
Work with vendors and the operations team to source eco-friendly products and services, without compromising on luxury quality or guest expectations.
The Director of Events is a senior leadership role responsible for conceptualizing, planning, executing, and managing all events hosted by the ultra-luxury beach resort. Reporting directly to the General Manager or the Executive Committee, this in...
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