To ensure that the Fire Life Health Safety Security and Sustainability company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
Encourages the highest possible standard of environmental management.
To perform any other duties and responsibilities as required by the Director of Engineering.
Ensure the day-to-day operation of the departments office duties and general administration is completed competently and in a given time.
Attend and report to Director of Engineering any actions or action plans that may arise from inspections by the local authorities.
As Assistant Director of Engineering, this position dictates you becoming a senior member of the Resort's emergency response team.
To uphold the Resort's security instructions and regulations in accordance with Hotel and Company policy and procedures.
To ensure that the Engineering Departments and Hotels policy and Procedures are followed at all times.
Report any urgent matters or irregularities to the Director of Engineering immediately.
To ensure the daily inventory of department tools and equipment is completed prior to completion of each shift.
Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
To ensure through effective planning and organizing of systems and procedures, productivity, efficiency and consistent, high level of service is achieved.
To ensure that through quality control checklists, constantly training colleagues, monitoring guest and colleague feedback and attention to detail an outstanding service is provided.
Through continuously searching for new ideas and product improvements guests and colleagues’ demands are met.
To ensure through continuous physical checking of all areas within the resort and all aspects of the Engineering services, implementation of standard procedures to achieve the highest standard of maintenance.
Implement the PM’s for all aspects of the hotel (including life safety equipment), and ensure tasks are completed competently and within a given time.
Carry out daily review of the department's logbooks, record sheets and daily of events to ensure all maintenance requests have been completed and any outstanding items have a next day follow up response.
Ensure that any work requests that come from hotel's guests or senior management are responded to within a given time. All such requests are to be recorded along with what action is taken.
To assign the maintenance requests from other departments to the relevant maintenance trades and ensure these requests are completed competently and within time. Also, to formulate a monthly reporting form, highlighting the engineering departments "clear up rate" and progress made on maintenance requests.
With the assistance of the Director of Engineering and relevant H.O.D. carry out weekly tours of kitchens, restaurants, bars and function rooms and outdoor areas to ensure the highest standard of health and safety and maintenance is constantly achieved.
To meet with the Director of Engineering and Shift Engineers on daily bases to ensure the continuity in the operation of the engineering department is maintained at all times.
Coordinate with Housekeeping Department a program for taking rooms out of service for perfect room maintenance.
To assume the role of head of department in the absence of the Director of Engineering.
Attend fire and emergency procedures training as instructed by hotel management.
Maintain the link of two-way communications between management and colleagues by daily departmental operations meetings, individual counseling and open forum sessions.
Review and prepare the engineering duty shift schedule.
To carry out a weekly review and report of the engineering colleague attendance and sickness record.
To enforce discipline on the engineering colleagues and take any corrective action in accordance with the hotel's and MOHG policy and procedures.
To assist the Director of Engineering in Company's appraisal system (Performance Management and Development System PROFILE) for monitoring staff performance and development by providing direction and feedback to staff in adhering to service procedure.
In conjunction with the Learning & Development Manager, to identify training needs of the department and ensure training plans are created and delivered.
To encourage colleague suggestion program and other effective methods of two-way communication management by participation.
To carry out any reasonable request as directed by your manager.
Mandarin Oriental, Lago di Como’s Engineering & Safety Manager is in charge of, but not limited to, the correct, punctual and smooth operations of the Engineering department, being responsible also for all the Safety related matters.
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