Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.   

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.  

Mandarin Oriental Makati, Manila is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.  
  

The Role

The Assistant Director of Banqueting supports the Director of Banqueting in overseeing the overall operations, service delivery, financial performance, and team management of the Banquets Department.
This role is responsible for ensuring the successful execution of all banquet and catering events, including corporate meetings, conferences, social gatherings, weddings, and special functions.

The Assistant Director of Banqueting works closely with Events, Sales, Culinary, and other operational departments to deliver exceptional guest experiences while maintaining the highest standards of service excellence, profitability, and operational efficiency.

Key Responsibilities

Operational Leadership

• Assist in leading the day-to-day operations of the Banquets Department to ensure seamless event execution and service excellence.
• Oversee banquet functions from planning through execution, ensuring compliance with company standards and guest expectations.
• Ensure all banquet venues are properly prepared, set up, and maintained according to event requirements.
• Conduct pre-event briefings and post-event reviews to ensure operational readiness and continuous improvement.
• Monitor banquet service standards and ensure consistent delivery of exceptional guest experiences.

Event Management

• Collaborate with the Events and Sales teams in reviewing Banquet Event Orders (BEOs) and function requirements.
• Ensure all event specifications, timelines, and special requests are communicated effectively to operational teams.
• Support the management of large-scale events, VIP functions, conferences, and high-profile social gatherings.
• Serve as the operational point of contact during events and proactively resolve guest concerns and service challenges.
• Conduct event walkthroughs to ensure proper setup, presentation, and service execution.

People Leadership and Development

• Assist in recruiting, training, coaching, and developing banquet colleagues to achieve operational excellence.
• Conduct regular performance evaluations and provide constructive feedback to support employee growth.
• Foster a positive, engaged, and service-oriented work environment.
• Ensure scheduling and staffing levels align with business demands and productivity goals.
• Promote compliance with company policies, grooming standards, and service procedures.

Financial and Business Management

• Support the preparation and management of departmental budgets and forecasts.
• Monitor banquet labor costs, productivity, and operational expenses to achieve financial objectives.
• Identify opportunities to maximize revenue and improve profitability while maintaining service quality.
• Review banquet revenue performance and contribute recommendations for business improvements.
• Assist in inventory control and cost management initiatives.

Guest Experience and Quality Assurance

• Maintain strong relationships with clients, event planners, and key stakeholders.
• Ensure prompt and professional handling of guest feedback, concerns, and special requests.
• Monitor guest satisfaction levels and implement initiatives to improve service delivery.
• Ensure adherence to brand standards and luxury hospitality service expectations.

Health, Safety, and Compliance

• Ensure compliance with all health, safety, sanitation, and fire safety regulations.
• Maintain safe working practices within banquet operations.
• Ensure all banquet equipment and facilities are properly maintained and operational.
• Support departmental emergency preparedness and risk management initiatives.

Interdepartmental Collaboration

• Partner closely with Culinary, Stewarding, Engineering, Housekeeping, Audio Visual, and Events teams to ensure successful event delivery.
• Participate in operational meetings and contribute to strategic planning initiatives.
• Foster strong communication and collaboration across departments to drive operational efficiency and guest satisfaction.

Qualifications & Experience

• Bachelor’s degree in hospitality management, Hotel and Restaurant Management, Business Administration, or a related field.
• Minimum of 5–7 years of progressive experience in Banquets, Food & Beverage, or Event Operations within a luxury hotel, integrated resort, convention center, or upscale hospitality environment.
• At least 2–3 years of leadership experience in a Banquet Manager, Assistant Banquet Manager, or equivalent supervisory role.
• Experience managing large-scale banquet operations, conferences, weddings, and VIP events is preferred.
• Strong knowledge of banquet operations, event management, food and beverage service, and hospitality standards.
• Proficiency in Banquet Event Order (BEO) management and event planning processes.
• Working knowledge of budgeting, forecasting, cost control, and financial analysis.
• Familiarity with hotel property management and catering systems.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?