Branding and Strategy
• Work with Director of Communications to implement the Hotel’s communication strategy across the entire spectrum of communication disciplines
• Develop key messages, lead on creating and maintaining appropriate and consistent language and terminology across all media
• Carry out horizon scanning and monitoring to inform future opportunities to develop the Hotel’s communication goals in the digital aspect
Digital
• Design and implement the Hotel’s digital strategy across the organization
• Proactively plan creative, compelling and targeted digital communications activity and campaigns
• Managing the Hotel’s website, including copywriting and editing, with liaison with the Group’s eCommerce team
• Staying informed of upcoming trends and developments within the field of digital communications and reporting to colleagues
• Work closely with various teams to produce original content
• Plan and execute social influencer’s campaigns; working closely with local influencers
• Create and execute social media campaigns that will generate leads, drive quality traffic and fans/ follower’s engagement
• Research and develop new ways to leverage social content to improve performances
• Setting KPIs and using analytics (including Google Analytics, email marketing tracking) to regularly measure, evaluate and optimize all digital communications activity
• Manage multiple social accounts on various social media platforms (Business Manager, Hootsuite)
• Community and crisis management on multiple social media accounts
• Conduct competitive analysis studies on digital marketing trends and competitors review
• Generate monthly reports on social media performance with the ability to study and analyze figures to improve campaign performance
• Review and maintain accuracy of hotel information representation on all respective OTA websites (e.g. Booking.com, Agoda.com etc.)
Marketing initiatives managed by this role include:
• Online advertising campaigns
• Online web pages that promote the hotel, and special offers tied in with the destination or with a specific brand
• Local and regional third-party relationship
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