Mandarin Oriental, Hong Kong is looking for an Assistant Concierge to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home" for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within Concierge Department in Hong Kong, the Assistant Concierge Manager is responsible for overseeing the daily operations of Concierge team, supervising Concierge staff and ensuring guest enquiries are handled professionally. The Assistant Concierge reports to the Chief Concierge.

As Assistant Concierge Manager, you will be responsible for the following duties:

• To assist Chief Concierge in ensuring smooth and efficient operation of the Concierge Department

• Observes and ensures that all colleagues are performing their duties in accordance with established hotel policies and procedures

• Achieve maximum guest satisfaction and adhere to the quality standards required by the hotel

• Constantly stay updated with the events happening in Hong Kong and ensures it is communicated amongst the team

• Handles guests’ feedback or complaints and provide appropriate resolutions in a timely manner

• Organize all transportation requirements and luggage arrangements for hotel guests

• Ensure that the Concierge Desk information is always up to date

• Demonstrate exceptional guest recognition in hotel lobby & entrance

As Assistant Concierge Manager, we expect from you:

• At least 3 years of experience in Concierge Operations

• Excellent communication skills with fluent spoken in English and Chinese 

• Superior guest resolution and problem-solving abilities are required 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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