Mandarin Oriental Wangfujing, Beijing is looking for a Assistant Chief Concierge to join our concierge team.

北京王府井文华东方酒店正在寻找一位助理首席礼宾司加入我们的礼宾部团队。

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

您是技艺精湛的大师吗？您是否愿意加入一个荣耀共享，彰显诚信和尊重且尽心尽责的团队？您是否愿意拥抱成长型的思维？我们邀请您成为非凡卓越的粉丝。

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

文华东方酒店集团是一家屡获殊荣的酒店业主方和品牌运营商，在全球各主要旅行目的地拥有最奢华的酒店、度假村和住宅，拥有强大的开发拓展渠道。文华东方因创造全球最受欢迎的物业而日益受到认可，集团以“东方文化的灵感”与“传奇式的服务”代表着奢华体验的最前沿。

Our stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. Blending contemporary aesthetics with classic Chinese décor, the hotel is home to two restaurants and a bar, all of which open onto an expansive rooftop garden terrace. With an exquisite spa offering signature wellness programmes, a fitness centre and a 25m indoor lap pool with sky roof, Mandarin Oriental Wangfujing will provide the ideal intimate retreat for Beijing residents and visitors alike.

北京王府井文华东方酒店坐拥紫禁城等中国地标性景观，房间面积宽绰，在北京同类型房型中首屈一指。融合现代美学与中国古典装饰意蕴，酒店设有两间餐厅和一间酒吧，均可通往宽敞的屋顶露台花园。酒店拥有享誉全球的文华东方水疗服务，提供屡获殊荣的经典康体项目。同时配有设备先进的健身中心及享有自然采光的25米长室内泳池。

About the job

关于工作岗位

Based at the Mandarin Oriental Wangfujing, Beijing / within the Concierge  Department, the Assistant Chief Concierge is responsible for the Concierge, reports to the Chief Concierge.

工作地点为北京王府井文华东方酒店礼宾部，助理首席礼宾司负责礼宾部。助理首席礼宾司向首席礼宾司汇报。

As Assistant Chief Concierge  you will responsible for the following duties:

作为助理首席礼宾司，您将负责以下职责：

• Establish and maintain operation standards.  Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.
• 建立和维护运营标准。启动新程序以提高效率、生产力并最大限度地提高客人的舒适度和满意度。
• Ensure effective manning at all times to maximize productivity and business demands.
• 确保始终有效的人员配备，以最大限度地提高生产力和业务需求。
• Handle and respond to guest complaints and comments relating to the department tactfully.
• 巧妙地处理和回应客人与部门有关的投诉和评论。
• Coordinate with Chief concierge to set yearly objective, targets and program for the team and monitor its effectiveness    
• 与首席礼宾司协调，为团队设定年度目标，目标计划监督有效性。

As Assistant Chief Concierge  we expect from you: 

作为助理首席礼宾司，我们对您的期望是：

• At least 3 years of working experience in luxury hotel or similar capacity is required for this position. 三年或以上奢华酒店相关工作经验

• Fluent English and Chinese both in spoken and written. 流利的中英文沟通能力。
• Flexible, ability to work under multi-task environment. 一定的抗压和解决问题能力，可以在多任务状态下灵活应变。

Our commitment to you

我们的承诺

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• 学习与发展。您的成功就是我们的成功。我们为您的职业生涯的不同阶段量身定制独特的学习和发展计划，让您不断成长。
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• 文华东方酒店同事住房福利计划。在文华东方努力工作的同时，您的休息也同样重要。作为文华东方大家庭的一份子，无论您身在何处，都可以有机会下榻姐妹酒店。福利住房计划为您和您的家人提供免费住宿以及优惠价两种选择。
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• 同事的身心健康。保证工作与生活平衡非常重要，您的身心健康对我们来说很重要。我们为全球所有同事提供各种健康福利和保障计划。
• A competitive salary and benefits packages
• 具有竞争力的薪酬和福利。
• Social Insurance and Housing Fund
• 五险一金。
• Supplemental Medical Insurance
• 补充医疗保险。

We’re Fans. Are you?