Mandarin Oriental, Bangkok is looking for a Assistant Chief Concierge to join our Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury hotel on the Chao Phraya River. It features 331 rooms and suites, a unique selection of 13 restaurants and lounges and premier amenities, including a spa, sports centre, a daycare and a Thai cooking school. Listed on the Stock Exchange of Thailand in 1988, it is managed by Mandarin Oriental Hotel Group, with Italthai as a principal shareholder.
About the job
Based at the Mandarin Oriental, Bangkok within the Front Office Department, Conceirge.
As Assistant Chief Concierge,you will be responsible for the following duties:
To provide information and sightseeing tours for guests in different languages.
To handle skillful tasks, to attend to all guests’ requests, problems and complaints concerning concierge services.
To be responsible for all room keys.
To be responsible for efficiency of baggage storeroom and storing system.
To be responsible for efficiency of incoming and outgoing e-mail, mailing, freight, courier, parcel, and packing services.
To control item delivery and send all messages for in-house and arriving guests.
To arrange transportation services such as coaches, limousines, vans, helicopters, Private jets, boats, taximeter as requested.
To be responsible for precision and accuracy of all local information regarding restaurants, shopping areas, sightseeing places, tourist attractions and events.
To be responsible for the inspection of all concierges working areas to ensure that the tidiness of the main entrance and lobby are always maintained.
To recheck weekly schedules to ensure that there are enough staff on duty to ensure a consistent and efficient flow of luggage service during check in and check out.
To report unusual problems or complaints to Asst. Manager or Front Office Manager or Director of Room.
To keep close relationship with affiliated concierge members, inbound and outbound access its international network to provide guest services.
To be responsible for good communication with subordinates by means of the concierge logbook and daily briefings.
To conduct on-the-job training and to train new employees to perform the job up to hotel standard.
As Assistant Chief Concierge, we expect from you:
Bachelor’s Degree in hotel management preferred.
Previous experience in a similar role for Operational Services in a luxury working environment.
Excellent communication skills spoken and written.
Proficiency in English and in Computer skills.
Passionate, committed, creative, flexible, and a team player with high energy level.
Ability to perform duties under pressure.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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