The Guest Relations Manager will act as the ""owner"" of the guest database and is responsible for executing delivery of amenities, ensuring that guest preferences are met while delighting and exceeding guest expectations. This position will also meet, greet and escort all VIP guests and will ensure the guest was delighted and satisfied; arriving, during the stay and during a fond farewell. The position is also responsible for assisting with the daily operation of the Front Desk and other Front Office departments.
The Guest Relation Manager reports directly to the Front Office Manager and supervises the Guest Relations staff.
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office hotel operation being pro-active, creative and results driven and act on behalf of the Rooms Division Manager.
The ...
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Front Office hotel operation being pro-active, creative and results driven and act on behalf of the Front Office Manager.
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