The Guest Relations Manager will act as the ""owner"" of the guest database and is responsible for executing delivery of amenities, ensuring that guest preferences are met while delighting and exceeding guest expectations. This position will also meet, greet and escort all VIP guests and will ensure the guest was delighted and satisfied; arriving, during the stay and during a fond farewell. The position is also responsible for assisting with the daily operation of the Front Desk and other Front Office departments.
The Guest Relation Manager reports directly to the Front Office Manager and supervises the Guest Relations staff.
Duties and Supporting Responsibilities
Provides upscale guest service experiences for clients throughout their stay
Ensures clients are properly greeted upon their arrival
Monitors daily bookings and ensure assigned rooms are prepared prior to che...
Duties and Supporting Responsibilities
Operate the Front Office properly, efficiently and with profitably
Ensure an exceptional level of service for all guests
Supervise and assist Guest Service Agents with their duties as necessary
Ensure a warm ...
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office hotel operation being pro-active, creative and results driven and act on behalf of the Rooms Division Manager.
The ...
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