It is the mission and intent of this position that the incumbent will help in the overall day to day operational and financial responsibility for the F&B Outlets. The Food Beverage Manager will help to create a pleasant dining environment and experience for the guests; this includes maintaining an efficient operation of the department while providing exemplary services and an ultimate guest experience.

The incumbent is responsible for directing the F&B team in achieving the ultimate guest experience and to meet and exceed the food and beverage goals established for achieving a 5 star/5 diamond rating.

The Food & Beverage Manager will report directly to the Associate Director of Food & Beverage. The functional positions of Assistant F&B Manager and all F&B outlets manager will report to the Food & Beverage Manager.

• Maintains expert level knowledge of all menus, all ingredients and techniques including but not exclusive to:
  • Curent à la carte cocktails.
  • Curent prix fixe menu cocktails.
  • Current beers, both in bottle and on tap.
  • Current wines by the glass.
  • Current a la carte food items.
  • Current prix fixe menu food items.
  • All spirits on current menu.
• Participates in pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the day’s service.
• Participates in the development, implementation and management of food and beverage marketing activities as directed by the Director and Assistant Director Food & Beverage
• Maintains and communicate FOH department control and cash handling procedures.
• Assists in the training of new hires and continuing education programs for current staff.
• Assists with organization of private events as directed by the Director and Assistant Director Food & Beverage.
• Ensures the maintenance and compliance of alcohol safety regulations.
• Ensures that The MO Lounge and IRD service team meets and exceeds guest expectations
• Greets guests and maintains welcoming atmosphere with the goal of establishing return guests.
• Ensures that staff maintains a professional attitude and proper appearance and uniform standards.
• Supervises and manages set-up and break-down of dining room before and after service.
• Instructs staff of correct maintenance and use of equipment.
• Maintains and sets expert level example of guest relations.
• Anticipates guest needs and respond promptly.
• Accommodates all requests for information courteously.
• Communicates Person of Note (PON) arrivals and special requests to fellow management.
• Responds to guest complaints with the utmost professionalism and represents the brand at all times and balancing the guest’s best interests with the company’s.
• Monitors and ensures that all aspects of service conform to departmental and brand standards.
• Ensures that MONYC standards are met at all times.
• Accountable for upholding MOQA, FORBES, LQA, LQE standards at all times
• Fully comply with all FLHSS&E and Safe & Sound Procedures standards
• Performs other duties as assigned by the Director and Assistant Food & Beverage.
• Fills in for any FOH position when needed and applicable, including but not limited to: set up, serving, cleaning, and hosting.
• Assists with the maintenance of time and attendance punches of all FOH employees.
• Administers verbal and written testing to FOH staff of menu items as the Director and Assistant Director Food and Beverage
• Reports on the day, guest experience, staff performance, and unusual happenings during end of service report.