It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office hotel operation being pro-active, creative and results driven and act on behalf of the Rooms Division Manager.
The Assistant Front Office Manager is responsible for oversee the effective and efficient operation of Front Office which includes Reception, Concierge and Telephone departments. Plan, organize, and motivate Guest Service Agents to excel in delivering Legendary Quality Experience and brand quality service to all guests.
The Assistant Front Office Manager reports directly to the Front Office Manager and is responsible for supervising the Guest Service Agents.
Duties and Supporting Responsibilities
Operate the Front Office properly, efficiently and with profitably
Ensure an exceptional level of service for all guests
Supervise and assist Guest Service Agents with their duties as necessary
Ensure a warm ...
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 29 hotels and eight residence...
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Front Office hotel operation being pro-active, creative and results driven and act on behalf of the Front Office Manager.
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