Mandarin Oriental Downtown, Dubai is looking for an Airport Representative to join our Concierge, Rooms Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Airport Representative is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience which includes meeting & greeting guest at arrival or departure at the airport. He will also coordinate transportation arrangements and liaise with the Concierge and Guest Relations for all the arrivals by hotel limousine services and VIP arrivals respectively.

As an Airport Representative, you will be responsible for the following duties:

• Coordinate with Concierge and Guest Relations to prepare a daily guest arrival list by flight details.
• Coordinate with the Chief Concierge for the number of cars needed for expected arrivals.
• Greet guests with arrival and departure details at the airport’s arrival hall.
• Arrange transportation or room reservation for any walk out guest.
• Ensure that the hotel cars meet cleanliness standards.
• Handle guest baggage for arrival and departure at the airport.
• Perform any other reasonable duties are required by the department head from time to time.
• Handle any complaints and report to Chief Concierge of any concerns for further service recovery actions.
• Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
• Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.

As an Airport Representative, we expect from you: 

• Senior School qualification or equivalent.
• Minimum 2 years’ experience working in a 5-star hotel environment.
• Minimum 2 years’ Door or Bell experience.
• Previous experience working in the Middle East Region is an advantage.
• Excellent verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• With organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to lift heavy luggage and stand for a long period of time
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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