• Maintains proper internal control as to ensure compliance with MOHG Policies and Procedures.
• Reviews and tests the Control Self-Assessment Questionnaire (CSAQ) to ensure internal controls are in place.

Main responsibilities:

Collaborate with all Income Audit tasks:

• To audit, analyze & accurately record the revenues and statistics for Rooms Accommodation, F&B, Spa and other hotel revenue including outsourced venues on a daily basis.
• Verifies that the revenue report from the PMS & ERP is reconciled to each POS source to guarantee that no revenue is lost, and discrepancies must be sorted out immediately.
• Reviews that Zero-Rated rooms were properly granted and signed off by the General Manager to avoid lost revenue and fraudulent activity.
• Reports any discrepancies derived from the vacant room spot check performed by Security and Front Office.
• Keeps evidence that a room status discrepancy report was duly prepared, and the discrepancies solved between Housekeeping and Front Office.
• Reconciles Banquet & Catering folios against function sheets, highlighting any difference and discrepancy which must be investigated.
• Ensures all rebates, refunds, paid outs, void checks and discounts are properly documented, an appropriate explanation is given and approved by the adequate level of authority to avoid fraudulent activity.
• Performs monthly open check tests in the F&B venues to guarantee that all items are properly invoiced highlighting any discrepancies.
• Verifies any use of an "open" sale key against supporting documentation for legitimacy.
• Tests and checks selling prices set in the Point of Sale system are properly authorized and supported by recipe costing, any price changes are to be verified for legitimacy retaining evidence of testing to ensure the correctness of prices in the POS system.

Collaborate with all Accounts Receivable tasks:

• Maintains and controls the City Ledger and Sub-city Ledger Accounts.
• Reviews Aging and open folios on a daily basis, ensures there is no checked out guests with balance, taking appropriate action if needed.
• Ensures that payment guarantees (credit card, voucher, etc), or prepayment are obtained in a timely manner prior to the guest arrival as per credit policy.
• Ensures the timeliness and accuracy of billing in order to not slow down collection process.
• Assists any customer requests and claims within MOHG Standards.
• Researches and resolves discrepancies or disputes in billing.
• Verifies that credit limits are established in accordance with every credit agreement signed off by the appropriate level of authority and that only granted accounts are checked out to City Ledger accounts to assure debt collection
• Reviews daily high balance report (over the credit limit report) to ensure adherence to established credit policy and procedures.
• Applies and allocates incoming payments on a timely basis to the accounts receivable ledger to keep an accurate and exhaustive debt collection ensuring that the AR ledger represents the hotel outstanding debt fairly.
• Arranges and analyses the Accounts Receivable Aging report so as to determine appropriate action steps.
• Research and responds to credit card claims, disputes, chargebacks and any other discrepancies.
• Verifies that credit card refunds have an adequate explanation and that are duly authorized and signed off.
• Ensures that commission payments are only made to bona fide travel agents and are supported by documentation.
• Reconciles the amount charged to the hotel with the travel agent commission payment system on a monthly basis.
• Keeps track of redemptions of Global Gift Card in the City Ledger account as well as to prepare and process Gift Card Batches.

Other responsibilities:

• Prepares financial reports and assists the department with the end of month reporting process to meet MOHG deadlines and standards of financial information.
• Carries out any other reasonable requests/projects/tasks as directed by the financial management.
• This position will replace to other financial position during his/her absence.

Our Commitment to You:

• Learning & Development: Your success is our success. We offer tailored learning and development programs to help you grow at every stage of your career.

• MOstay: As part of the #MOfamily, you’ll enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide, for both you and your loved ones.

• Health & Wellness: We prioritize work-life balance and offer a variety of health benefits and wellness programs to support your well-being.

• Retirement Plans: We offer flexible retirement plans, recognizing your long-term commitment and contribution.

• Staff Welfare Fund (Fondo Social): Access to a fund supporting your overall well-being.

• Flexible Compensation: Enjoy a flexible compensation plan that includes access to DKV health insurance (employee-contributed).

• Internal Events & Team Building: Participate in exciting internal events and team-building activities to strengthen relationships with your colleagues.

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