Responsibilities:

• Support the company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support the company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Operations:

• Keep the work area clean and neat at all times
• Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor
• To ensure that a high standard of service is maintained throughout the Spa
• Assist in the operations of all spa departments as required:
• Front Desk
• Spa Retail Area
• Relaxation Area
• Preparation Room
• Sales and Marketing
• Spa Suite
• Report dysfunctional equipment to Spa Operations Supervisor
• To maintain an inventory of supplies for the operations of the spa reception
• Must have the ability to courteously interact and answer all spa and hotel-related questions with guests
• Must have good telephone skills and follow MOHG telephone etiquette.

 Skills and Requirements:

1. Reading, writing, and oral proficiency in the English language
2. Any additional language will be an advantage
3. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks 
4. Must be self-motivated
5. Must be flexible and able to work efficiently under pressure
6. Must work in a safe, prudent, and organized manner
7. Must be willing to be proactive, take initiative, and be held accountable when dealing with guests.
8. Must be comfortable handling cash, checks, and credit cards and be comfortable submitting accounting documentation at the close of shift, and be held accountable.