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Assistant Restaurant Reservations Manager

Apply now Position: Assistant Restaurant Reservations Manager (Full time #539199)
Property / Office: Mandarin Oriental, Hong Kong
Location: Hong Kong, China

As a Assistant Restaurant Reservations Manager in Mandarin Oriental, Hong Kong, you will be responsible for

  • Handle reservations and enquiries for all hotel restaurants and bars in a friendly and professional manner
  • Work closely with restaurant managers to maximise the restaurant capacities ensuing a smooth service flow and support to achieve the financial targets of the restaurants
  • Recognize regular and VIP guests and record all guest’s preference in the table management system / guest database
  • Answer incoming calls and enquires in accordance with hotel’s service standard
  • Supervise the restaurant reservations centre and ensure the smooth running of the operations to attain maximum guest satisfaction
  • Ensure that the table management system is updated correctly and efficiently
  • Support the management of the online shop, cooperate with our Marketing Communications Team, Kitchen and Pastry Team as well as the delivery team
  • Handle in other ad hoc projects as assigned


  • Minimum 4 years' working experience in hotel, with at least 2 years on supervisory or managerial level in luxury hospitality environment
  • Telephone service experience is essential
  • Familiar with table reservation system
  • Strong managerial skills in terms of people management, work flow planning
  • Drives for result and knowledge of cost control and budgeting
  • Passionate in providing luxury customer service
  • Good problem solving and guest complaint handling skills
  • Fluent in written and oral communications in English, Cantonese and Chinese, knowledge of other languages is a plus

Advertised: China Standard Time
Applications close: China Standard Time

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