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Floor Supervisor 楼层主管

Apply now Position: Floor Supervisor 楼层主管 (Full time #538941)
Property / Office: Mandarin Oriental Qianmen, Beijing
Location: Beijing, China

Job Descriptions

1 Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)

根据酒店以及LQE的标准确保客人从抵达酒店开始到离开酒店的满意度

2 Promote and recognize opportunities to provide guest service above and beyond all expectation.

意识到并鼓励员工提供超越客人期待的服务

3 Monitor correct handling of all guest requests

正确处理客人需求

4 Perform daily inspection of all public areas, guestrooms.

对公共区域以及客房进行日常卫生检查

5 Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.

监督清扫进度,确保深度清洁按时顺利完成并将清扫任务合理分配给客房部同事。

6 Respond to guest questions. Provide guest assistance, direction and information as requested.  Conduct daily communication meetings.

回复客人问询。为客人提供帮助,指引以及所需信息。组织参与日常沟通会

Advertised: China Standard Time
Applications close: China Standard Time

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