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Marketing & Communications Manager

Apply now Position: Marketing & Communications Manager (Full time #538488)
Property / Office: Mandarin Oriental, Marrakech
Location: Marrakech, Morocco

As a Marketing & Communications Manager, you will be responsible for the development and successful implementation of high-impact marketing and communication campaigns, including the public relations plannings, in line with the overall strategy, driving measurable, incremental revenues for Rooms, F&B, and Spa.

A self-starter who brings a creative approach and a commercial mind-set along with a proven experience of building strategic marketing plans.

Key Responsibilities:


  • Under the supervision of the Director of Marketing and Communication, develop and implement an annual integrated marketing plan, in line with the hotel’s commercial strategy and within budget guidelines.
  • Manage the rollout of marketing campaigns and oversee the execution of all promotional activities across all channels, ensuring brand adherence and alignment of communications and messaging online and offline
  • Oversee the creative development of promotional materials, eDMs, website content, advertisements, Marketing Collaterals and other marketing-related projects.
  • Collaborate with agencies, third-party suppliers, printers, and other service providers to help marketing projects come to fruition
  • Regularly track, analyze and report, weekly, monthly and quarterly, on campaigns and channels’ performance
  • Analyze customer insights, market trends and marketing best practices to build successful strategies
  • Work closely with the Director of Marketing & Communication to ensure all channels are fully maximized.
  • Proactively interact with multiple internal departments to ensure successful delivery of a variety of brand and tactical projects that support the hotel’s business objectives
  • Continually seek out and implement new ideas for increasing the level of engagement and conversion rate

Public Relations

  • Support the Director of Marketing and Communication for all matters relating to media and public relations for the hotel. 
  • Manage the Public Relations collaborations with Media and Influencers including collaborations with International PR Agencies
  • Maintain the Hotel exposure and great reputation in local and international media through media events, print, radio, television, online, collaborations etc.
  • Support DOMC achieving the Public Relations goals and strategies as highlighted in the Hotel’s Communications Plan.
  • Manage opportunities with Luxury Brands for Photoshoots, events, product launching.
  • Ensure regular exposure in local and international media through print, online, radio and other platforms, sharing Hotel News and Promotions, new services, and the unique selling propositions.
  • Maintain strong relationships with local and international media.
  • Create bespoke itineraries and host all local and international media and influencers visits.
  • Keep press kit, marketing collaterals, online platforms and photographic library updated.



  • At least 5 years of experience in a Marketing environment, preferably within the Travel & Hospitality industry, Fashion or Luxury Goods
  • Public relations experience
  • Fluent in French & English
  • Ability to work in a team and under demanding environment.
  • Great time management and problem-solving skills


Advertised: W. Central Africa Standard Time
Applications close:

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