Responsibility:

• Provides hotel guests and colleagues with first-line technical support.
• Assembles and configures network components and associated services.
• Installs and tests the necessary software and hardware.
• Establishes network users, user environments, directories, and security for networks being installed.
• Installs, upgrades, and configures network printing, directory structures, rights, security, software, and file services.
• Upgrades network hardware and software components as required.
• Performs network troubleshooting to isolate and diagnose common network problems.
• Responds to the needs and questions of users concerning their access to network resources.
• Checking daily backups, all system interfaces, server hardware and logs.
• Install, configure, and maintain computer hardware and software.
• Documenting, archiving all correspondence, troubleshooting, and following up on suppliers’ visits and maintenance.
• Ensures technology assets are secured.
• Assists in disaster recovery and business continuity as it relates to technology.
• Installs, monitors, and maintains telecommunications equipment, including cabling, and provides technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Supports telephony infrastructure (IP PBX) and company mobile phones.
• Troubleshoot high-speed Internet access problems.
• Maintain an asset register for all IT assets.
• Must be able to operate independently.

Requirements:

• Fluent in English (reading, writing, and speaking).
• 0–2 years of experience.
• Flexibility in working hours: working on a rotating shift basis, Sunday to Thursday. Shift patterns will vary (including weekends and bank holidays), so flexibility is required where applicable.
• Saudi National.