Job Responsibilities:

• Excels in delivering Legendary Quality Experience to all guests.
• Supports the food and beverage and rooms operations at the club lounge.
• Reviews arrivals and ensures preferences and needs are met.
• Meets, greets and escorts guests into their assigned room ensuring that all services are extended promptly and efficiently.
• Offers welcome refreshment, packing and unpacking, laundry, shoe-shine services and all other guests’ needs and requests.
• Provides recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Curates MOWOW experiences for guests, resolves guest feedback, serves daily amenities.
• Cooperates closely with the in-room dining and housekeeping team to ensure a seamless private dining and cleaning experience.
• Acts as a link for guests with all other areas of the hotel. Promptly answers any guest calls and emails and communicates with respective departments.
• Addresses any security incidents and complaints to the Head Butler and reacts proactively when suitable and appropriate.
• Familiar with room amenities, layout of categories of rooms, facilities and services available in the hotel.
• Promotes and upsells a higher category of room and hotel food and beverage outlets.
• Offers assistance for departure arrangements and provides fond farewell.
• Maintains a friendly rapport with all guests to ensure repeat business and goodwill.
• Well-versed with Mandarin Oriental Hotel Group goals and information.