Responsibilities

• Repair of various types of furniture, wooden or gypsum panels and false ceilings.
• Repair and maintenance of door locks, door closer and sliding door mechanisms.
• Repair of metal framed cupboards, showcases, doors and windows.
• Execute construction works including partitions and false ceilings.
• Carry out minor repair work related to painting and decorating.
• Respond to a guest maintenance request within 15 minutes of receipt of the same.
• Ensure that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas.
• Ensure that the plant room, workshop and related areas are kept clean and tidy.
• Observe prescribed safety standards. Help maintain safe conditions for self and others.
• Perform related duties and special projects as assigned.
• Interact with other Departments when necessary to provide additional or specialized services for functions and festivities.
• Adhere to Emirates Palace Employee Handbook.
• Adhere to Mandarin Oriental Policies & Procedures.
• Follow Supervisors instructions in line with job requirements.
• Adhere to all security and safety instructions.
• Inspire guests with an attitude of personal attention to their requests.
• A commitment to a sense of urgency, immediacy and total responsiveness.
• Intuitively anticipate guests needs and address them in a refreshingly unique manner.
• Proactively find opportunities for innovative service delivery.
• Demonstrate commitment to uncompromising standards of excellence
• Approach each guest in a confident and welcoming manner
• Work as a team with all other departments in their effort to delight the guest
• Demonstrate a willingness to “ go the extra mile” to exceed guests expectations
• Show respect for guests security and privacy at all times
• Take personal responsibility for meeting guests needs
• Communicate effectively to ensure service excellence at all times
• Ensure requests are followed through to the guests satisfaction
• Display a sense of determination when solving problems
• Adapt the role of a "server" in acting on the hotel stage.
• Create moments of emotional value for the guest.
• Look for creative service delivery
• Develop yourself throughout your career with Mandarin Oriental

Skills & Qualifications

• Senior School qualification or equivalent is a must.
• Previous experience in luxury hotel is required.
• Vocational/Technical Certificate & Training in Carpentry with high score in practical work.