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Spa Attendant

Apply now Position: Spa Attendant (Full time #536476)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

The Spa Attendant ensures a smooth and efficient operation in maintaining the overall cleanliness, sanitation and orderliness of the Spa & Wellness area according to Mandarin Oriental quality standards and protocols. The role is responsible in maintaining overall quality, service, guest experience and discretion, fully focused towards guest delight.


  • Check, clean and set up all spa premises according to Mandarin Oriental standards
  • Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures and equipment are well maintained and in perfect working condition
  • Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/ fix or additions to spa operations
  • Operate equipment needed for cleaning and maintenance duties and follow procedures for the use of any equipment according to specifications
  • Request, collect stock and supplies in accordance with par stock levels
  • Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area
  • Ensure spa security and safety by performing tasks such as locking doors/access after cleaning hours or checking electrical appliance use to ensure that hazards are not created
  • Ensure the shift checklist is completed; stay current with developments in the hotel/ spa operations by reviewing the communication log book each shift; update log book for next shift
  • Inform the Spa management team of all pertinent information related to the department and report any concerns as they occur along with recommendations for solutions
  • Notify Manager or concerned colleague/department of all unusual events and circumstances
  • Maintain familiarity with all spa operating procedures and attend necessary trainings, workshops etc. for self-development
  • Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests
  • Maintain full awareness and adherence of all health and safety/ hygiene control and regulations including chemicals/solutions used at work
  • Maintain overall health/sanitation, and safety standards in work areas
  • Maintain awareness and ability to act or respond in any emergency (drill or real) while ensuring Guests safety
  • Contribute to team effort by accomplishing related results as needed; maintain close coordination with the entire Spa team members in fulfilling great customer service
  • Comply with all company policies and procedures and exhibit a professional demeanor and willingness to assist guests and colleagues
  • Ensure presence in the spa area, interact and receive feedback from guests on daily basis; handle guest inquiries, concerns and communicate to the team accordingly
  • Help the spa reception in their day to day operation as required
  • Perform all other duties as directed by management

 Skills & Qualifications

  • Senior School qualification or equivalent is a must
  • Hotel school graduates will be preferable
  • Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel
  • Previous work experience in Guest Services
  • Previous experience working in the Middle East Region is an advantage
  • Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings
  • Clear communication; effective verbal and written communication skills in English (minimum intermediate level). 

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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