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Sales Manager - MICE

Apply now Position: Sales Manager - MICE (Full time #535347)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates


  • Organize comprehensive & accurate information to existing and potential customers as regards the product range offered by the hotel, with the aid of the relevant sales resources and sales channels.
  • Maintains good relations with existing and solicits new business production of individuals, group and conference business from Travel & Trade accounts in order to meet MICE sales targets.
  • Plans sales activities by identifying potential clients, organizing sales calls and sales blitz to develop new business.
  • Fulfil the weekly and annual sales targets as set for all activities and revenue room night and ADR.
  • Promote and cross sell the sister properties and fulfil Group Leads Sales Monthly target.
  • Negotiates new contracts and renewal in accordance with current business and price conditions to meet sales targets.
  • Coordinate with Front office, Banqueting and F&B Department all specific guest requirements from Travel & Trade.
  • To continuously add and update the database of DMC’s, TO’s, group and MICE leads and ensure implementation.
  • To entertain potential and current clients based on business priorities.
  • Conduct educational trips for existing and potential clients and fulfil the Fam Trip and Sales & Marketing SOP.
  • Achieve monthly budget goals and new business targets.
  • Set up and maintain good working relationships with all other areas of the hotel operations.
  • Follow-up with clients before, during and after the function/ event/ stay to ensure repeat business.
  • Ensure any complaints are handled within 2 working days in accordance with S&M SOP complaint handling.
  • Follow-up leads provided by Global Sales Offices.
  • Research and present lost business reports at the weekly Sales Meetings.
  • Attend to SOP of Roadshows, Trade fair in preparation of pre-show report and business plan, thereafter submitting potential and call reports to ADOS MICE

Qualification and key competencies

    • Bachelor's degree in business / hospitality management or relevant qualification
    • Previous experience in hotel sales within luxury environment
    • Guest-focused and ability to build rapport with clients
    • Results driven and goal-oriented
    • Great negotiation and presentation skills
    • Excellent in communication both verbal and written

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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