Responsibilities:

• Organize comprehensive & accurate information to existing and potential customers as regards the product range offered by the hotel, with the aid of the relevant sales resources and sales channels.
• Maintains good relations with existing and solicits new business production of individuals, group and conference business from Travel & Trade accounts in order to meet MICE sales targets.
• Plans sales activities by identifying potential clients, organizing sales calls and sales blitz to develop new business.
• Fulfil the weekly and annual sales targets as set for all activities and revenue room night and ADR.
• Promote and cross sell the sister properties and fulfil Group Leads Sales Monthly target.
• Negotiates new contracts and renewal in accordance with current business and price conditions to meet sales targets.
• Coordinate with Front office, Banqueting and F&B Department all specific guest requirements from Travel & Trade.
• To continuously add and update the database of DMC’s, TO’s, group and MICE leads and ensure implementation.
• To entertain potential and current clients based on business priorities.
• Conduct educational trips for existing and potential clients and fulfil the Fam Trip and Sales & Marketing SOP.
• Achieve monthly budget goals and new business targets.
• Set up and maintain good working relationships with all other areas of the hotel operations.
• Follow-up with clients before, during and after the function/ event/ stay to ensure repeat business.
• Ensure any complaints are handled within 2 working days in accordance with S&M SOP complaint handling.
• Follow-up leads provided by Global Sales Offices.
• Research and present lost business reports at the weekly Sales Meetings.
• Attend to SOP of Roadshows, Trade fair in preparation of pre-show report and business plan, thereafter submitting potential and call reports to ADOS MICE

Qualification and key competencies

• • Bachelor's degree in business / hospitality management or relevant qualification
  • Previous experience in hotel sales within luxury environment
  • Guest-focused and ability to build rapport with clients
  • Results driven and goal-oriented
  • Great negotiation and presentation skills
  • Excellent in communication both verbal and written