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Concierge - Season 2023

Apply now Position: Concierge - Season 2023 (Full time #535222)
Property / Office: Mandarin Oriental, Lago di Como
Location: Lake Como, Italy

Duties and Responsibilities

  • Provide guests access to all what our resort and Lago di Como have to offer
  • Offer a warm, sincere and personalized welcome to all guests
  • Arrange for package delivery and pickup for guests
  • Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
  • Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
  • Maintain a constantly updated database with extensive information about city highlights
  • Be proactive and anticipate the complete requirements to make the experience a success
  • Enquire as to the success or enjoyment of the recommendations made
  • Maintain a consistent and sufficient level of brochures, maps and handouts
  • Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
  • Be knowledgeable of all in-house and arriving guests
  • Be aware of all daily events in the Hotel
  • Arrange tickets for theatre, sporting events and local attractions
  • Make and confirm dining reservations
  • Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
  • Communicate all important details to management and colleagues
  • Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
  • Maintain a clean, neat and organized desk
  • Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
  • Respond to all guest needs and requests
  • Other activities as deemed appropriate by the Chief Concierge



  • Two years of experience as a Concierge within a luxury resort/hotel
  • Strong written and verbal communication skills required
  • Proficiency in English, Italian and an additional language
  • Able to multi-task
  • The ability to work well in a team environment
  • Must be professional and possess excellent presentation, communication, organization, and effective time management skills
  • Flexible schedules and working hours; willingness to work weekends & holidays required.

Advertised: W. Europe Daylight Time
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