Duties and Responsibilities

• Provide guests access to all what our resort and Lago di Como have to offer
• Offer a warm, sincere and personalized welcome to all guests
• Arrange for package delivery and pickup for guests
• Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
• Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
• Maintain a constantly updated database with extensive information about city highlights
• Be proactive and anticipate the complete requirements to make the experience a success
• Enquire as to the success or enjoyment of the recommendations made
• Maintain a consistent and sufficient level of brochures, maps and handouts
• Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
• Be knowledgeable of all in-house and arriving guests
• Be aware of all daily events in the Hotel
• Arrange tickets for theatre, sporting events and local attractions
• Make and confirm dining reservations
• Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
• Communicate all important details to management and colleagues
• Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
• Maintain a clean, neat and organized desk
• Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
• Respond to all guest needs and requests
• Other activities as deemed appropriate by the Chief Concierge

Requirements

• Two years of experience as a Concierge within a luxury resort/hotel
• Strong written and verbal communication skills required
• Proficiency in English, Italian and an additional language
• Able to multi-task
• The ability to work well in a team environment
• Must be professional and possess excellent presentation, communication, organization, and effective time management skills
• Flexible schedules and working hours; willingness to work weekends & holidays required.