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Americas - Night Manager

Apply now Position: Americas - Night Manager (Full time #535215)
Property / Office: Mandarin Oriental, Boston
Location: Boston, MA, United States

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation being pro-active, creative and results driven. Must provide leadership and direction to overnight staff in terms of hotel operations, safety and security as well as provide service representative of the brand to all the guests.   

This position is responsible for the overall operation of the hotel.  Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel. Be the ‘eyes’ and the ‘ears’ of the management especially during the night where there is minimum staffing level and activities. The Night Manager reports to the Front Office Manager and oversees all of the colleagues working during the night shift operations at the hotel.

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