Duties and Supporting Responsibilities:

• Provide consistent massage and body treatments as directed in training classes
• Performing facials, and recommending skin care therapies
• Performing manicures and pedicures, nail art, and color recommendations
• Suggesting guidelines on personal skin care regimes
• Recommending spa products that fit the guests' needs
• Recommending and up-sell services that fit the guests' needs
• Communicating and describing accurately the spa offerings and their benefits
• Handling guest questions and concerns with professionalism and courtesy
• Responding to guest requests immediately, accurately, and appropriately
• Creating special conversations with guests, identifying personal preferences to record in each guest's profile history
• Maintaining a daily record of all guest requests, reservations and confirmations
• Offering the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues
• Maintaining a clean, safe, stocked and well organized work area
• Taking care of equipment and products used throughout the spa facility
• Upholding the standards of sanitation, sterilization, restocking rooms, and the pantry area
• Maintaining spa appearance and cleanliness
• Assisting in all areas of the spa operation as directed by management

 Required Skills & Experience:

• Minimum of 2 years experience as a licensed therapist in a luxury hotel setting
• Must possess a license in massage therapy and a certification in a cosmetology, aesthetic, or related field
• A working knowledge of skin care therapies, hair removal techniques, and beauty products and trends
• Strong verbal and written communication skills in the Italian and English Language
• Excellent interpersonal skills
• Knowledge of holistic concepts and treatments
• Professional grooming and demeanor
• Self-motivated
• Comfortable performing treatments for at least 8 hours
• Knowledge of current spa trends, industry and philosophy (balance, relaxation, unity, and a healthy lifestyle)