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SPA Therapist & Beautician - Season 2023

Apply now Position: SPA Therapist & Beautician - Season 2023 (Full time #535209)
Property / Office: Mandarin Oriental, Lago di Como
Location: Lake Como, Italy

Duties and Supporting Responsibilities:

  • Provide consistent massage and body treatments as directed in training classes
  • Performing facials, and recommending skin care therapies
  • Performing manicures and pedicures, nail art, and color recommendations
  • Suggesting guidelines on personal skin care regimes
  • Recommending spa products that fit the guests' needs
  • Recommending and up-sell services that fit the guests' needs
  • Communicating and describing accurately the spa offerings and their benefits
  • Handling guest questions and concerns with professionalism and courtesy
  • Responding to guest requests immediately, accurately, and appropriately
  • Creating special conversations with guests, identifying personal preferences to record in each guest's profile history
  • Maintaining a daily record of all guest requests, reservations and confirmations
  • Offering the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues
  • Maintaining a clean, safe, stocked and well organized work area
  • Taking care of equipment and products used throughout the spa facility
  • Upholding the standards of sanitation, sterilization, restocking rooms, and the pantry area
  • Maintaining spa appearance and cleanliness
  • Assisting in all areas of the spa operation as directed by management


 Required Skills & Experience:

  • Minimum of 2 years experience as a licensed therapist in a luxury hotel setting
  • Must possess a license in massage therapy and a certification in a cosmetology, aesthetic, or related field
  • A working knowledge of skin care therapies, hair removal techniques, and beauty products and trends
  • Strong verbal and written communication skills in the Italian and English Language
  • Excellent interpersonal skills
  • Knowledge of holistic concepts and treatments
  • Professional grooming and demeanor
  • Self-motivated
  • Comfortable performing treatments for at least 8 hours
  • Knowledge of current spa trends, industry and philosophy (balance, relaxation, unity, and a healthy lifestyle)

Advertised: W. Europe Daylight Time
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