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Reservations Agent (temporary contract)

Apply now Position: Reservations Agent (temporary contract) (Full time #535158)
Property / Office: Mandarin Oriental Ritz, Madrid
Location: Madrid, Spain

The company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Main responsibilities:

  • Taking reservations accurately where necessary while keeping track of guest’s preferences
  • Meeting the expectations and requirements of internal and external customers
  • Handling special requests from guests
  • Anticipating the guests' needs


  • Proficiency in Spanish and Advanced in English
  • A minimum of two years of experience in reservations department.
  • Previous experience of working in a 5* Hotel environment.
  • Advanced competency level in Microsoft Excel and Word
  • Fully conversant with PMS, CRS, OTA´s and other reservations systems.
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
  • Perform job with attention to detail, and the ability to organize and handle multiple tasks effectively.
  • Clear communicator; effective verbal and written communication skills.
  • Ability to work variety of shifts including weekends.

Advertised: Romance Daylight Time
Applications close: Romance Daylight Time

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