Responsibilities:

• Direct receipt, qualification and coordination of group & events requests (including leads, RFPs, etc.) defined by direct supervisor.
• Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
• Ensure the ideal and most effective utilization of the meeting and conference rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Realize up sell possibilities to meet and surpass Group & Event budget goals.
• Thoroughly input, supervise and maintain the requests in the system according to the data input standards.
• Create activities to ensure ongoing maintenance of bookings.
• Generate proper proposals and contracts.
• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection
• Conduct exit interview with important customer after their event – asking for future business.
• Cross-sell to other hotels within the MOHG.
• Conduct regular competition checks.
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.

Requirements and qualifications:

• Previous experience in GCC in a luxury hotel in a similar position
• Must be excellent in using computer and well versed in all computer applications
• Commitment, dynamic personality, motivated, excellent with numbers and ready for a stimulating professional experience
• Effective verbal and written communication skills in English
• Excellent manners towards guests, clients, colleagues and superiors
• Team player and ability to direct others