Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. Mandarin Oriental, Lago di Como is a sanctuary of calm, nestled on the sunny forest shores of Lake Como. 19th Century Villa Roccabruna is at the heart of the resort, which features a total of 21 rooms, 52 suites and two-stand-alone private villas, skilfully renovated to create a sense of modern Italian elegance with a subtle oriental charm. Idyllic lake views can be enjoyed from the resort‘s restaurants, which include L˜ARIA Restaurant, CO.MO Bar & Bistrot and the Pool Bar by the resort’s floating pool on the lake. The Spa at Mandarin Oriental, Lago di Como is the largest on the lake, with two private spa suites, two treatment rooms, a beauty studio, a next-generation Technogym fitness centre and a holistic heat and water experience area.

Spa Concierge

Duties and Responsibilities:

• Interacting courteously and answering all spa and hotel related questions with guests
• Ensuring a warm welcome to all guests at all times.
• Greeting all guests upon their arrival, giving new guests tours of Spa Area and offering return guests "re-orientations".
• Organizing appointment schedule to maximize use of time and profitability whilst giving to guests needs first importance.
• Handling incoming and outgoing guest and spa colleague business-related emails.
• Communicating all messages promptly and keeping the Manager-On-Duty informed as to any complaints.
• Having an accurate knowledge of Spa Soft software, all treatments offered in the spa and all retail products.
• Assisting all spa and hotel colleagues where necessary, performing opening and closing duties.
• Keeping work area clean and neat at all times.
• Ensuring that a high standard of service is maintained throughout the Spa.
• Maintaining inventory of supplies for the operations of the spa reception
• Attending all the necessary training courses, complying to all Health and Safety at work and Hygiene standards

 Requirements:

• At least 2 years experience as a SPA Concierge in a luxury hotel setting
• Reading, writing and oral proficiency in the English language.
• Excellent telephone skills and organizational skills
• Good computer skills
• Professional attitude at all times, particularly with regard to punctuality and appearance
• Excellent interpersonal and communication skills
• Able to work efficiently under pressure.
• Willing to be proactive, to take initiative and ownership while interacting with guests and colleagues
• Must be willing to work on a flexible schedule, weekends an holidays