Responsibilities:

• Oversee the operations of the indoor F&B outlets as assigned by the Director of F&B.
• Attend and actively contribute to all relevant staff meetings and hotel trainings.
• Conduct daily operations briefings with the Executive Chef in the absence of the Director of F&B / Assistant Director of F&B.
• Attend or conduct in the absence of the Director of Food & Beverage daily or weekly Food & Beverage meetings.
• Review and update all departmental operations manuals annually.
• Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Monitor and constantly improve quality and guest satisfaction with the given tools, Leading Quality Assurance, Customer Satisfaction Survey.
• Assist handling of guest complaints.
• Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
• Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
• Follow the local and global food & beverage trends.
• Ensure that all managers plan and implement effective training programmes in the appointed outlets.
• Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Act as the secondary point of contact to the Corporate Food & Beverage Team.
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
• Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Director of Food & Beverage.
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code, grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage products and services.

Background and Key Competencies

• Bachelor Degree in Hospitality Management or related field
• Experience as F&B Manager or similar role in a high volume, multi departmental F&B Operation with highest level of service is preferred.
• Minimum of 3 years of experience in F&B management role within a luxury / 5 star hotel environment.
• Guest focused and passionate in food and beverage service
• Committed in developing colleagues and ability in building effective teams
• Business driven and result oriented
• Displays humility, work values and integrity
• Creative with excellent problem-solving skills