Summary

Business Center Concierge is at the forefront of customer service. A Business Centre Concierge is the one of the first hotel colleagues to greet guests as they arrive and provides hotel and event guests with above-and-beyond service to ensure their experience will be worth remembering and that all their needs are met at the same time to maintain quality and personal services in all areas.

The Role of the Business Center Concierge

• Responsible for administrative and clerical duties at the Banquet Concierge as well as the Business Centre and assists with both daily tasks and long-term projects.
• Schedule appointments, maintain records and file reports at the Business Centre.
• Provide good, efficient and consistent high quality of service to organizers, event management, guests and internal colleagues.
• Create and maintain a pleasant working environment and foster teamwork at all times.
• Communicate guest comments and feedback to the Director of Banquet Operations/ Banquet Operations Manager and Banquet Services Executive at once and through the use of the departments log book.
• Ensure effective communication between Banquet and Business Centre colleagues, CMBD colleagues and other service colleagues and departments

Preferred Qualifications And Skills

• Diploma or Certificate in Hotel Management/ Catering
• Minimum 2 years relevant job experience in similar capacity
• Knowledgeable about customer service and guest contact skills
• Knowledgeable about handling guest/colleague complaints and dealing with guests
• Fluent in English and Bahasa Malaysia
• Ability to communicate in other languages would be an advantage
• Computer literate with knowledge of Microsoft Windows and InfoGenesis System
• Able to work independently and with minimum supervision
• Pleasant with positive attitude
• Good communication and administrative skills
• Willing to work shift duties
• Must have working rights in Malaysia

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

• https://www.mandarinoriental.com/careers
• https://www.linkedin.com/company/mandarin-oriental-hotel-group
• Watch us at: https://www.youtube.com/watch?v=A0coCZUyHzI

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.