Job Description

Essential Functions

• Greet and escort guests promptly to their rooms
• Handle cash drawer properly as outlined in the MOHG Controller’s manual
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
• Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
• Communicate clearly with the Night Auditor and Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Perform any other reasonable duties as required by the Director of Front Office Operations and Front Office Manager

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources

Education and Experience

Mandatory

• 2 years hotel experience
• Able to communicate written and spoken English
• Excellent overall communication skills
• Basic computer and typing skills
• Able to multi-task
• Strong desire to provide excellent guest service
• The ability to work well in a team environment
• Able to stand for extended periods of time

Desirable

• Multi-lingual is preferred
• Graduate of Hotel School or college degree

Benefits

Insurance plans (medical, dental, vision, legal, accident, critical illness, hospital indemnity, identity theft)

Complimentary fitness benefit

Complimentary family planning benefit

401(k) with company matching

Complimentary life insurance and short-term disability

Paid Family Medical leave

Experience other Mandarin Oriental properties with our complimentary nights and discounted rates programs

Career growth opportunities with continuous training and development

Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge