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Substitute IRD Server- Overnight

Apply now Position: Substitute IRD Server- Overnight (Temporary / Seasonal #532851)
Property / Office: Mandarin Oriental, New York
Location: New York, NY, United States

Duties and Responsibilities

 

  1. Major responsibilities:
  • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
  • Set up tables up to our standards as per side work description
  • Mark tables appropriately to food order for each course
  • Set up the dining table and or tray according to the order accurately in timely manner
  • Deliver in room dining order to the guests in a timely manner, within the quoted time
  • Provide excellent service at all time to all of our guests
  • Assist Guest courteously and efficiently, providing service for any guest’s request
  • Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.
  • Pick up the table after the use by the guests or as per guest’s request.
  • Do all the side works and preparations of the equipments for the continuation of the operation
  • Make sure that all silver and glasses are wiped and spotless
  • Check accuracy of order before delivering – be sure it is complete.
  • Make sure that all product served are accounted for on the final bill before presenting it.
  • Verify guest satisfaction before leaving the room
  • Anticipate guest needs, as to where guests will never have to ask for anything
  • Attend all food and beverage training classes
  • To wish each and every guest a good day/evening before departing the room
  • At the end of the shift deliver all checks and report to the appropriate place according to rules
  • Setting and maintaining the In Room dining environment and material perfectly clean as per side work description.
  • Following the posted opening and closing duties and side work sheet
  • Attend daily pre meal/communication meeting
  • Attend monthly department meeting
  • Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
  • Generate a good atmosphere

Requirements

 

  1. Mandatory
  • Reading, writing and oral proficiency in the English language.
  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Must be able to work in a high pace and dynamic operation.
  • Be able to work together with other colleagues.
  • Have a pleasant, friendly and helpful manner.
  • Maintain a clean and healthy personal hygiene and grooming.
  • Work in a safe, prudent and organized manner.
  • Be able to relate to all levels of guests and management.
  • Have a minimum of 2 years experience in similar position in a luxury hotel property
  • Have the ability to handle multiple tasks at one time.
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner

 

Pay: $15.21 to 20.28 per hour (40 hour work week). 

Advertised: Eastern Standard Time
Applications close:

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