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Department / Job Level

Property / Office

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Front Desk Agent

Apply now Position: Front Desk Agent (Full time #530342)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates

Responsibilities

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.

Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. 

Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. 

Upon departure of guests, process the guest check out procedures.

Receive payment from guests. Settle the guest account and give copy of the invoice.

Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float.

Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.

Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

Possess a working knowledge of the room reservation procedures. 

 

Skills & requirements

High school diploma or suitable equivalent

Previous experience in the same role in a luxury hotel is required

Well-groomed, professional appearance

Outstanding written and verbal communication skills

Physically agile, and able to stand for extended periods.

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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