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Front Office Manager

Apply now Position: Front Office Manager (Full time #530221)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia

Responsibilities:

  1. General:
  • It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
  • MORYD Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
  • It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
  • It is part of your role and your responsibility to fully support all learning and development activities.
    • On The Job trainers and trainings.
    • Group Training Technique trainers and trainings.
    • Update and maintain a complete Training Matrix for your department.
    • Update and maintain Job Description and Job Specification Matrix for your department.
  • Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
  • Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
  • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  • Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  • Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  1. Departmental:
  • Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and Concierge.
  • Act as a hotel ambassador at all times.
  • Carry out any additional duties requested by management, related to hotel operational activities.
  • Create and monitor the Front Office upsell program.
  • Works with the Guest Relations Manager to create the guest amenities program.
  • Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival).
  • Controls any rebates/allowances issued through the departments.
  • Controls manpower planning for the departments.
  • Help and support the Director of Rooms, and Executive Housekeeper with the FLHSSE audit.
  • Hold a monthly departmental meeting for the Front Office Team.
    • Assist in compiling annual departmental operating budgets as well as capital expenditure and manpower budgets.
    • Perform all aspects of human resources and training functions, including hiring,

    performance appraisals, counselling, coaching, training, disciplinary actions, etc.

    • Gives guidance to staff for their professional development and advancement.
    • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues.

Advertised: Arab Standard Time
Applications close:

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