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Reservations Agent

Apply now Position: Reservations Agent
Job no: 513377
Employment type Full time
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Reservations, Non-Management (Entry)

Main Responsibilities:

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Emirates Palace service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.

Requirements:

  • Experience in the same position at least 2 to 3 years in five star property.
  • Preferably additional languages.

 

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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