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Discover your opportunities with Mandarin Oriental, Shenzhen. Click here to learn more.

Night Manager

Apply now Position: Night Manager
Job no: 513333
Employment type Full time
Property / Office: Mandarin Oriental, Boston
Location: Boston, MA, United States
Department: Front Office, Management (Manager)

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel operation being pro-active, creative and results driven. Must provide leadership and direction to overnight staff in terms of hotel operations, safety and security as well as provide service representative of the brand to all the guests.   

This position is responsible for the overall operation of the hotel.  Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel. Be the ‘eyes’ and the ‘ears’ of the management especially during the night where there is minimum staffing level and activities. The Night Manager reports to the Front Office Manager and oversees all of the colleagues working during the night shift operations at the hotel.

Essential Functions

  • Ensure proper, efficient and profitable functioning of the Front Office, which includes all Front Office staff on the overnight shift.
  • Ensure supervision of overnight cleaners
  • Ensure supervision of all other Hotel overnight staff in other areas such as Security, Kitchen, Valet Hikers and Overnight Bellman
  • Maximize room revenue and occupancy by effectively controlling rates and availability
  • Clarify duties and responsibilities of Overnight Front Office colleagues and ensure that work processes are in a logical order
  • Ensure proper staffing at all times
  • Ensure that Legendary Quality Standards, policies and procedures of MOBOS are properly understood and followed through
  • Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
  • Control and analyse departmental costs to ensure performance is within budget
  • Perform all aspects of colleague and training functions, including performance appraisals, counselling, coaching, training, disciplinary actions, etc.
  • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
  • Handle all guest complaints and comments relating to the department tactfully
  • Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
  • Cooperate and coordinate teamwork with other departments
  • Ensure that all night audit functions are completed efficiently
  • Perform any other reasonable duties as required by the Front Office Manager or management of the Hotel

Education and Experience

  • Previous Front Office Management experience
  • Able to communicate written and spoken English
  • Excellent overall communication skills
  • Able to multi-task
  • The ability to work well in a team environment
  • Able to stand for extended periods of time
  • 4 year college or university degree preferred
  • Multi-lingual is preferred

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Advertised: Eastern Daylight Time
Applications close: Eastern Standard Time

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