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Revenue and Reservations Manager

Apply now Position: Revenue and Reservations Manager
Job no: 512148
Employment type Full time
Property / Office: Mandarin Oriental Bosphorus, Istanbul
Location: Istanbul, Turkey
Department: Management (Manager), Revenue Management

Mandarin Oriental Bosphorus, Istanbul

Set to open in early 2021, Mandarin Oriental Bosphorus, Istanbul, will be Mandarin Oriental Hotel Group’s second hotel in Turkey. The hotel will enjoy a prime location on the sunny shores of the Bosphorus, situated on the European side of Istanbul in the high-end residential Kuruçeşme neighborhood.
The urban resort, with its lush generous enchanted gardens, will feature two outdoor pools and private wooden pavilions on the shores of the Bosphorus. Mandarin Oriental Bosphorus, Istanbul will be comprised of 100 spacious guestrooms and suites, innovative restaurants & bars and expensive and elegant banqueting facilities. Spread over 2,700 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul will become one of Istanbul’s best wellness and beauty destination.

Duties and Responsibilities

Maximize room revenue and occupancy by effectively controlling rates and availability

Update the various distribution channels for proper rate and room availability as directed by the Director of Revenue & Reservations

Assist in the creation and maintenance of rate codes in the various systems

Ensure group block names and preferences are correctly updated in system

Complete follow through of no-show and late cancellation charges

Ensures that Guest History is updated and acted upon accordingly

Ensure communication with other departments (Finance, Guest Services, Sales, Housekeeping, F&B) to provide a seamless service for our guests

Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival

Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order

Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets

Control and analyze departmental costs to ensure performance is within budget

Handle all guest complaints and comments relating to the department tactfully

Perform any other reasonable duties as required by the Director of Revenue & Reservations



Two years Revenue & Reservations Manager experience in a luxury hotel operation

Bachelor's degree in hospitality management or a related field

Strong written and verbal communication skills in the English language

Excellent overall communication skills

Proficient in Microsoft Excel, Word and Power Point

Strong mathematical and analytical skills

Knowledge and grasp of hotel distribution systems (GDS, Synxis, etc.)

Able to multi-task

Training and coaching skills

Enthusiastic about training, managing and motivating a Team

Advertised: GTB Daylight Time
Applications close: GTB Daylight Time

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