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Director of L&D and Quality - Emirates Palace

Apply now Position: Director of L&D and Quality - Emirates Palace
Job no: 512116
Employment type Full time
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Human Resources, Management (Director)

Duties and Responsibilities:

  1. Major responsibilities    
  • Lead the Continuous Improvement process and culture within the hotel and oversee the quality of Continuous Improvement projects and action plan.
  • Drive Quality Assurance programmes in the hotel, measuring compliance to MOQA, LQE, LRA, Forbes and training related matters in the Annual FLHSS&E Audit.
  • Manage the Performance and Development Programme and the Profile System in the hotel to ensure People Systems and Processes alignment to Business Strategies
  • Facilitate the MOWOW Guest Engagement Programme
  • Conduct needs analysis with department managers to assess specific quality improvement plan and learning needs.
  • Evaluate training effectiveness by conducting training audits and produce audit reports for management review according to MOHG’s L&D Standards.
  • Monitor and oversee all departmental learning programs including, Departmental Orientation, Departmental Training and Buddy Learning System, HACCP training, FLHSS&E training, etc.
  • Develop and monitor total grooming of the hotel.
  • Recruit and monitor student trainees and management trainees according to annual plan.
  • Monitor and control training resources.
  • Ensure accuracy and timely update of all individual colleagues learning & development records in HRMIS System.
  • Develop Quality and Learning & Development policies as required.
  • Develop Job Descriptions of the quality and training team.
  • Develop and monitor annual/monthly quality and training budget.
  • Support all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel leading by example and serving as a role model.
  • Perform any tasks as assigned by the management.

2. Human Resources responsibilities

  • Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy.
  • Career development programs for colleagues.
  • Involvement in the local community.
  • Assist in all colleague activities such as Monthly Birthday Parties, Annual Staff Party, Colleague Recreation Activities & any celebrations.


  • Holder of Bachelor’s Degree
  • 5 star luxury hotel experience 
  • At least 3 years working in the Middle East
  • Worked with flagship properties with a headcount of at least 500
  • Demonstrable experience with creating and implementing career development plans 
  • Evidence of creating a positive, engaging culture 
  • Experience of leading management training programs 
  • Comfortable with a hands-on approach 
  • Pre-opening experience 
  • Excellent communication skills
  • Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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