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Assistant Butler

Apply now Position: Assistant Butler
Job no: 512101
Employment type Full time
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Rooms, Non-Management (Experienced)

Responsibilities:

  • Maintains good working relationship with all colleagues both within and outside the department
  • Understands how to answer external and internal calls as per the standards of the Palace and uses appropriate phraseology courteously while communicating with people.
  • Ensures that all the departments work in coordination, to achieve the common goal- Guest satisfaction
  • Using the telephone standards at all time
  • Using the guest name and greet the guest in a professional manner
  • Never say no to the guest and offer an alternative
  • Goes out of their way to fulfill the guest request
  • Maintain the grooming standards
  • Ensures that all guest requests are handled promptly and efficiently
  • Uses the appropriate phraseology and is courteous and discreet in presence of all guests
  • Refrains from using any jargons or colloquial language in presence of all guests
  • Records of all work requests are maintained properly and professionally
  • Filling of all forms, sheets, requisitions and documents are as per standard
  • Fruit requisitions are made regularly to maintain the freshness and keep proper up to date record of it
  • Any rotten fruits with the jurisdiction of the assistant butler is solely one own responsibility.
  • The pantry/ equipment/ property under the jurisdiction of the assigned area are kept safely and loss or damages are controlled as much as possible
  • To be aware of daily task which will include laundry/ servicing of rooms/ shoe shine service/ food and beverage (will also include alcoholic beverages)/ refreshing fruits in rooms/ checking and replenishing mini-bar
  • Proper control of assigned master keys and duty mobile phones is maintained
  • Safety and security procedures are maintained within own area of responsibilities.
  • Health and safety of colleagues, customers and other members of the public are monitored and maintained
  • The necessary conditions for an effective and safe working environment are maintained

Skills Requirements:

  • Luxury Hotel Experience
  • Fluent in English
  • Preferably additional languages

 

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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