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Telecommunication Agent

Apply now Position: Telecommunication Agent
Job no: 510687
Employment type Full time
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Front Office, Non-Management (Entry)

Responsibilities:

  • Supports company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Acts as a liaison with all hotel guests requiring special needs and requirements and consistently achieves the service and product delivery standards with a high degree of customer care and service at all times.
  • To comply with all LQE’s & MO Special touches.
  • Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up
  • Handles guest requests and complains in a polite and efficient manner, share information and instructions to relevant team members to ensure guests satisfaction and maintains a record of preferences and complaints. Follow up when necessary.
  • To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
  • Handles wake-up call requests and delivery according to Mandarin Oriental guidelines
  • Receiving in room dining guest orders as per Mandarin Oriental guidelines and inputting into Micros Point of Sales System (POS); pro-actively communicating special requests to chefs and waiters.

Requirements:

  • Supports company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Acts as a liaison with all hotel guests requiring special needs and requirements and consistently achieves the service and product delivery standards with a high degree of customer care and service at all times.
  • To comply with all LQE’s & MO Special touches.
  • Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up
  • Handles guest requests and complains in a polite and efficient manner, share information and instructions to relevant team members to ensure guests satisfaction and maintains a record of preferences and complaints. Follow up when necessary.
  • To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
  • Handles wakeup call requests and delivery according to Mandarin Oriental guidelines
  • Receiving in room dining guest orders as per Mandarin Oriental guidelines and inputting into Micros Point of Sales System (POS); pro-actively communicating special requests to chefs and waiters.

Requirements:

  • Experience in 5 start luxury properties in the same position
  • Additional language is preferable

 

 

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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