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Guest Experience Ambassador Supervisor

Apply now Position: Guest Experience Ambassador Supervisor
Job no: 510497
Employment type Temporary / Seasonal
Property / Office: Mandarin Oriental, Bodrum
Location: Bodrum, Turkey
Department: Supervisory

Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Bodrum
A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

To contact the guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organising tours, errands, etc.).

To work in liaise with the Guest Experience Manager in driving the LQE, MOQA and LRA results for the department

Greet and escort guests promptly to their rooms

Attend to guest's requests and complaints

Investigate complaints and incidents and address to the department concerned and response to guest with an appropriate explanation and apology

Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs

Constantly check appearance, grooming of uniform colleagues

Conduct departmental training and also makes appropriate suggestions to improve whenever necessary

Demonstrate teamwork by cooperating with and assisting colleagues as needed

Address special guest preferences recorded in guest history profiles

Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience

Arrange fulfilment of guest services by working with the Spa & Wellness , F&B, Housekeeping, Reservations and In room dining colleagues

Perform assistance to guests in all areas of the resort

Assist the Guest Experience Assistant Manager with daily duties of managing the front desk

Perform any other reasonable duties as required by the Guest Experience Manager

 

Requirements

Two years experiences in a similar position within a luxury environment

Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office

Successful problem solving skills

Able to communicate in written and spoken English and Turkish

Excellent overall communication skills

Able to multi-task

The ability to work well in a team environment

Professional appearance and demeanour

 Desirable

Multi-lingual

 

Advertised: GTB Standard Time
Applications close: GTB Daylight Time

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