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In Room Dining Manager

Apply now Job no: 508915
Employment type Full time
Property / Office: Mandarin Oriental, Washington DC
Location: Washington, DC, United States
Department: Management (Manager), Food & Beverage, In-Room Dining, Restaurant Outlet

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

Our Hotel

Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.

Overview of Position

Oversee overall day-to-day operations within the In-Room Dining department.  Maintain an efficient operation of all In-Room Dining service and meet guests' expectations for quality of the product as well as execution of service standards. 

The In Room Dining Manager will be overseeing the overall day to day operation, planning, and long term outlook of In Room Dining.

Essential Functions

  • Provide leadership and support for In Room Dining assistant manager and colleagues. 
  • Assists with the activities of the Food and Beverage Department to maintain and improve productivity, food quality, service, creativity and merchandising to increase volume, sales and profit.
  • Enforces policies with management and schedules for the operation of all restaurants and bars to achieve a productive and profitable result.
  • Achieve predetermined profit and productivity objectives and desired standards in food, service, sanitation, creativity, and merchandising and promotion ideas.
  • Coordinate testing and experimental projects to upgrade product and procedures.
  • Reviews and evaluates regularly the guest satisfaction.
  • Review prices, sources of supply, food and beverage sales trends and inventories. Monitors and controls food, beverage labor and other related costs. Establish purchasing and receiving procedures in conjunction with the Purchasing Department.
  • Responsible for upholding of food & beverage concepts.
  • Attend all pre-conference and post-conference meetings.
  • Additional duties include but are not limited to:
    • Assist in development of yearly budget
    • Develop monthly and weekly forecast
    • Monitor payroll of department
    • Attend daily communications meeting
    • Attend weekly department head meeting
    • Revise standard and procedures for department, as necessary
    • Review and approve departmental PAFs
    • Assign group delivers and special events to departmental management staff
    • Attend scheduled food and beverage meetings
    • Develop and update menus, as appropriate


  • Must possess 2+ years supervisory/management experience in the food and beverage division of a luxury hotel property. Those with direct experience with In Room Dining are strongly favored.
  • Excellent communication skills with fluency in English required.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Must possess a Bachelor's Degree or equivalent in a related field.
  • Must be able to stand/walk for extended periods of time while on shift.
  • Prior experience managing in a union hospitality environment strongly preferred.


Multi-lingual is preferred

Working with us means…

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Advertised: US Eastern Daylight Time
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