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Reservations / Call Centre Agent

Apply now Position: Reservations / Call Centre Agent
Job no: 508755
Employment type Full time
Property / Office: The Landmark Mandarin Oriental, Hong Kong
Location: Hong Kong, China
Department: Non-Management (Experienced), Non-Management (Entry), Food & Beverage, PABX, Reservations, Rooms

Responsibilities:-

  • Handle all guest enquiries and reservations regarding Rooms & F&B in a friendly and professional manner
  • Reply email with hotel standards
  • Leverage Rooms & F&B reservation system according to the hotel standards, policies and procedures
  • Maximize rooms & restaurant capacity in smooth service flow and to achieve the financial targets
  • Update guest profile and database
  • Perform other administrative tasks

Requirements:-

  • Diploma or certificate holder in Hospitality Management
  • Minimum 2 years of reservations experience in international luxury hotels
  • Previous work experience in the capacity of Hostess, Telephone Operator of Reservations Agent is preferred
  • Excellent telephone manner
  • Strong communication, listening and interpersonal skills
  • Well organized and structured
  • Good command of English and Cantonese, knowledge in other languages is an advantage
  • Familiar with computer software such as Microsoft Word, Excel and Powerpoint

Please send your CV with a covering letter to lmhkg-hr@mohg.com or apply online.

Advertised: China Standard Time
Applications close: China Standard Time

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