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Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group’s name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.

Director of Human Resources

Apply now Job no: 508698
Employment type Full time
Property / Office: Mandarin Oriental Hyde Park, London
Location: London, United Kingdom
Department: Human Resources, Executive

The Director of Human Resources is responsible for the management and direction of the Human Resources Team, ensuring it embodies every aspect of the Culture and Vision of Mandarin Oriental Hotel Group. Overall responsibility includes planning, directing, and implementing policies and activities in recruitment & selection, compensation & benefits, training & development, colleague relations, safety & health, internal culture, leadership organisation and best practice.

Responsible for the maintenance and enhancement of human resource effectiveness by providing a broad range of strategic and tactical Human Resource programs which support both the Hotel’s short and long-term business goals by providing service and support to management through various personnel strategies, policies and compensation practices that will enhance commitment, team spirit and productivity among all colleagues. 

The Director of HR at Mandarin Oriental, Hyde Park oversees both the hotel and One Hyde Park, the Residences and there is the opportunity for the role to widen in future to encompass the AVP cluster of hotels.

Duties and Supporting Responsibilities

  • Partner with the GM to create a culture that attracts, retains, develops and nurtures colleagues to excel in their role and contribute meaningfully towards the vision of becoming one of the finest hotel’s in the world through kind and generous service.
  • Spearhead and implement measures and policies that will ensure positive colleague climate, high morale and effective communication.
  • Promote excellent colleague relations through various programs and maintain a proper procedure for counselling and handling grievances.
  • Study and propose organizational development and process re-engineering to minimize costs and increase organizational effectiveness.
  • Plan and execute the Hotel’s Training Plan together with the L&D Manager, to meet the business needs and strategic positioning of the Hotel, including identifying training needs, initiating and developing customized courses and career development plans that will increase colleagues’ effectiveness to provide services that will delight our guests. 
  • Study and propose organizational development and process re-engineering to minimize costs and increase organizational effectiveness.
  • Plan and formulate short to medium-term HR recruitment strategies, programs and guidelines which enables the Hotel to attract and retain the highest calibre of colleagues.
  • Advise and co-ordinate with Department Heads their needs for appropriate resourcing.
  • Ensure that the Hotel’s total compensation and benefits package is competitive within the marketplace. 
  • Keep abreast of the wider business sector and interpret implications of legislation which may affect the business.
  • Prepare the human resources department budget, manpower planning, and business plans as outlined in the annual Planning and Budgeting process.
  • Examine and utilize technology to improve the efficiency and quality of HR programs and policies.
  • Ensure that all jobs are regularly updated and reviewed through an established methodology to provide internal and external equity in terms of compensation.
  • Develop and maintain effective performance management systems that will monitor and increase colleague productivity.
  • Provide guidance to Department Heads in all matters pertaining to the employment function and procedures.
  • Liaise with MOHG Corporate/Regional HR Division to ensure all monthly reports are completed and ad hoc projects and standards are compiled and maintained.
  • Ensure the working environment for all colleagues complies with local labour safety and health standards.
  • Administer and manage colleague opinion survey programs and temperature checks, ensuring the hotel meets or exceeds survey results each year.


Ideally a BA or BS degree in Human Resources Management or Organizational Development with a minor in hospitality management (preferred studies) is a minimum requirement. In addition, previous work experience as Director of HR in a five-star hotel. Successful incumbent must be fluent in English spoken and written language and has worked and lived in the UK and is familiar with local laws and market.

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