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Hostess - Season 2020

Apply now Job no: 508431
Employment type Temporary / Seasonal
Property / Office: Mandarin Oriental, Lago di Como
Location: Lake Como, Italy
Department: Public Relations, Restaurant Outlet, Food & Beverage, Non-Management (Experienced)

The Company:

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world Increasingly recognized for creating some of the world’s most sought-after properties, theGroup provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel:

Mandarin Oriental Hotel Group lands on the iconic shores of Lake Como. Following Milan, Mandarin Oriental Lago di Como opens its doors on April 15, 2019. It is composed of nine villas, a resort complex set within an immense and magnificent park that offers walking paths, swimming pools and large entertainment areas for Guests to enjoy. The 73 Rooms and Suites and the 2 Private Villas, a perfect example of exclusivity, offer stunning views of the lake. The 1,300 sqm SPA & Wellness area, with its fountains, fragrances and colors, is a relaxing place where guests can be pampered and enjoy a true sensory experience. Exclusive suites that draw inspiration from the 4 elements – Fire, Water, Air and Earth – ensure a unique well-being experience for individuals or couples. Mandarin Oriental, Lago di Como welcomes Guests to experience Lake Como fine dining at its finest restaurants and bars, savoring artfully prepared specialties with the freshest local flavors presented in a uniquely designed setting. Here, guests can celebrate life, love and friendship in a casually elegant environment set against stunning Lake views.

Main responsibilities:

  • Taking reservations accurately where necessary while keeping track of guests preferences
  • Greeting and seating guests according to MO standards
  • Ensuring guest satisfaction
  • Handling special requests from guests and VIPs
  • Bidding guests farewell
  • Anticipating the guests' needs


  • Proficiency in English and Italian language and an additional language.
  • Must be able to set up the bar/restaurant reception area
  • Must be capable of handling all relevant equipment
  • Must be able to handle all reservations and guest enquiry of the bar/restaurants in a timely manner
  • Ensure the menus are up-to-date and in excellent condition
  • Must have good communication skills within department and able relate message with other departments within the hotels
  • Attend daily meetings
  • Attend all mandatory training sessions arranged by MO
  • Perform all administrative tasks designated to him/her by management
  • Be aware of, and comply with, safe working practices as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
  • Be aware of, and comply with local and relevant Food Acts.
  • Report any defects in the building, plant or equipment according to the Hotel procedures.
  • Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
  • Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
  • Be aware of Fire safety plans
  • Adhere to Safe&Sound procedures regarding Health & safety
  • Adhere to Safe&Sound procedures regarding  HACCP standards
  • Attend any training deemed appropriate by your Head of Department


Advertised: W. Europe Daylight Time
Applications close: W. Europe Daylight Time

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